Terms and Conditions

Welcome to Colchester Windows. By accessing our services or making a purchase, you agree to these terms and conditions, which govern your use of our website, products, and services.

Product and Service Information

We strive to provide accurate descriptions and specifications. However, slight variations may occur. All products are subject to availability.

Quotes and Payment

All quotations are valid for 30 days. A deposit is required to secure an order, with full payment due upon completion of the installation. Payment methods are listed on our website.

Installation and Delivery

Delivery and installation timelines are estimated and may be affected by unforeseen circumstances. Customers will be informed of any delays. Clear access to the installation area is required on the agreed date.

Warranty and Guarantees

We offer a warranty on all products and installations, as detailed in your contract. Any modifications to our products or installations by third parties will void the warranty.

Cancellations and Refunds

Customers may cancel orders within 14 days of signing the agreement unless the installation has commenced. Refunds may be issued per our refund policy, though restocking fees may apply.

Liability

Colchester Windows is not liable for indirect, incidental, or consequential damages. We are only responsible for damages arising directly from our own negligence during installation or service.

Privacy

We handle personal data in compliance with GDPR. Please refer to our Privacy Policy for further details.

Dispute Resolution

In the event of a dispute, we encourage informal resolution. If necessary, the dispute shall be settled under UK law.

Changes to Terms

We may update these terms periodically. Continued use of our services indicates acceptance of the updated terms.